Frequently Asked Questions

Everything you need to know about shopping with White Lies Official.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.

Are your products ethically sourced?

Yes, at White Lies Official, we prioritize sustainable manufacturing and ensure all our partners adhere to fair labor practices and environmental standards.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

How do I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature during business hours, Monday through Friday.